ORDERS ARE NOT PROCESSED OR DISPATCHED ON WEEKENDS AND BANK HOLIDAYS.
We currently only deliver to Great Britain
*Please note that we are closed on all public bank holidays as well as weekends. We will try our best to reply to all questions & emails within an hour (9am-9pm)*
In the extremely unlikely event that your cigars arrive damaged or lost in the post or by one of our courier services we will replace the order or refund it in full within 30 days of purchase, please contact us at i[email protected] with photos of the cigars and we will send over the delivery information. Anything after this allocated time unfortunately we can’t offer a return on items. These items however must be unused and in the same condition that you received it in.
It must also be in the original provided packaging.
Return the item in the box and packaging it was delivered in. Once we have received the item you wish to return we will inspect it. We will send you a confirmation email after we have inspected the item and notify you of the approval or rejection of your refund.
Where is my refund?
If you have been approved for a refund then we will action this the same day. Expect to receive your refund back within a few days. Please notify us if after a week you haven’t received your payment and we will follow this up.
Exchange an item
We only replace our products if they are defective or damaged. Please contact us at i[email protected] and we can explain what the next steps are (UK only).
Only regular priced items may be refunded, unfortunately sale items do not qualify to be refunded.
You will hold responsibility for paying your own shipping costs for returning your item for refund or exchange. Shipping costs are non refundable and we recommend that you should consider a tracked and insured method of shipping as we cant guarantee that we will receive your returns.