Delivery Information

Refund Policy for Trident Military Cigars 

Effective Date: [18/10/2023] 

At Trident Military Cigars, we value our customers’ satisfaction and strive to provide the finest products and services. If for any reason you are not fully satisfied with your purchase, we offer a transparent and fair refund policy. Please read the following guidelines carefully: 

1. Refund Eligibility 

a. You may request a refund within seven days from the date of delivery. 

b. To be eligible for a refund, the item must be unused, in its original condition, and in the original packaging. 

c. Perishable items, such as cigars, must be unopened and in their original seal. 

2. How to Request a Refund 

a. To initiate a refund, please contact our customer support team at [email protected]  

b. Provide your order number and a brief description of the reason for the refund request. 

c. Our customer support team will review your request and guide you through the process. 

3. Refund Process 

a. Once your refund request is approved, we will initiate the refund process. 

b. Refunds will be processed using the original payment method used for the purchase. 

c. Please allow five business days for the refund to be reflected in your account. 

4. Return Shipping 

a. If the return is due to an error on our part or a defective product, we will cover the return shipping costs. 

b. If the return is due to a change of mind or any other reason, you will be responsible for the return shipping costs. 

5. Exclusions 

a. We cannot offer refunds on items that have been opened or used unless they are defective or damaged. 

b. Gift cards, promotional items, and personalized products are non-refundable. 

6. Damaged or Incorrect Items 

a. If you receive a damaged or incorrect item, please contact our customer support team immediately. 

b. We may request photos of the damaged item to expedite the resolution process. 

c. A replacement or refund will be arranged promptly for damaged or incorrect items. 

7. Cancellations 

a. You may cancel an order before it is shipped. Please contact our customer support team to request a cancellation. 

b. If the order has already been shipped, you will need to follow the regular refund process. 

8. Contact Us 

If you have any questions or concerns about our refund policy, please contact us at [email protected]  

By making a purchase with Trident Military Cigars, you acknowledge and agree to our refund policy as stated above. 

Last updated: [18/10/2023]